Surveillance is one of our core skills. It is a second by second, minute by minute entity with the fluidity of events often presenting many difficulties for operatives deployed in the field. It is essential therefore that appropriate skill is applied to the task in hand. We field career served operatives with proven track records in commercial investigations specific to covert surveillance.
Surveillance is a specialised skill which, due to its often sensitive nature is open to criticism. Increasingly too often in the insurance industry we see criticism from claimants legal representatives due to surveillance being neglectfully compromised or a misrepresentation of facts. Over the years from some quarters we have witnessed behaviour contrary to best practice at the very least due to operating a tight bonus regime with pressure on operatives to produce in order to meet the criteria of the bonus. We do not operate a bonus system. We prefer professionalism before profit.
Although training is an important requirement of a surveillance operative, it is experience which is the key to effective surveillance and this unfortunately has always been a weakness within the industry. Training is often provided on live operations, placing the client in a compromising position when things go wrong. If we examine the countries security services, who field upwards of ten operatives to follow a single person and even then things often do not go to plan. Of course, due to the financial burden, the insurance industry could not field such a level of manning which we totally understand. However, in recent times by arrangement or otherwise, we are aware that a single operative is quite usual which reduces costs even further. This however, in our opinion, is not a cost effective solution as our research indicates that losses are inevitable, frequent and the possibility of compromise is greatly enhanced by single operative deployments.
A skill can be learned, Experience must be earned.
We operate a policy which demands a minimum of two man teams and is in line with our minimum standards policy as well as being in the best interests of the client.
Surveillance within Corporate Business is an extremely effective fact finding methodology which can suffer from all of the above mentioned traits if operative selection is not carefully considered. The effect of a compromised surveillance or counter surveillance operation for a business can be quite extreme. A single operative can only achieve a single operative result.
Technical surveillance, specifically of a defensive nature, provides peace of mind to businesses in that they are able to undermine hostile intelligence gathering attempts by competitors or those with malicious intent.
Directed Surveillance is defined as a method by which information, or video footage is obtained covertly. Surveillance carried out on behalf of the Police or Government Agencies, such as local authorities, must comply with the; Regulation of Investigatory Powers Act 2000 (RIPA.) It is the responsibility of clients from such organisations to ensure that the appropriate power has been granted prior to instructing or deploying Surveillance.
Directed Surveillance is any surveillance that is conducted covertly by means which is intended to prevent the subject of the surveillance being aware. It is carried out for the purpose of a specific operation or investigation that is likely to result in obtaining private information of the subject.
Whilst a person may have a reduced expectation of privacy when in a public place, covert surveillance of that person’s activities in public may still result in the obtaining of private information. This is likely to be the case where that person has a reasonable expectation of privacy even though acting in public and where a record is being made by a public authority of that person’s activities for future consideration or analysis.
Example: Two people holding a conversation on the street or in a bus may have a reasonable expectation of privacy over the contents of that conversation, even though they are associating in public. The contents of such a conversation should therefore still be considered as private information. With years of experience in what is and is not acceptable whilst conducting surveillance, we are able to ensure our evidence stands up to scrutiny. We only ever conduct Directed Surveillance.
Whilst in conduct of directed surveillance it is our responsibility to ensure that that the Civil and Human Right of the subject of our investigation are not breached. To that end we endeavour to mitigate, as far as possible any possibility of such incursion by endeavouring to restrict, where appropriate, the taking of video footage of persons other than the subject of interest. This however may not always be possible.
The person of interest, a female asserted she was unable to lift or carry, specifically mentioning her four year old daughter. The female presented carrying the child for distances in excess of 400m. In this instance was unavoidable to take video footage of the female without including in such footage the child carried in her arms.
The above example was tested attracting objection from the claimants legal representatives. Our client was happy that our actions were not intrusive and the matter is now listed for hearing (2016.)
We ensure that our strict code of conduct enables the presentation of explicit video footage which leaves little room for objection and provides peace of mind, allowing our clients to confidently disclose our highly valued proof of evidence.
We have a proven track record, producing concise files of evidence with which our clients have been able to consistently prove or defend their case.
It is important to us that we provide the best possible outcome for clients and in order to achieve this every time, we have developed a set of Standard Operating Procedures, (SOP’s) by which means we can ensure all bases have been covered, leaving little, no room for error. This does not mean things do not go wrong when conducting surveillance, they do on occasion and we would suggest any assertions contrary to this be treated with extreme caution. There is a fine line between a successful operation and one doomed to failure. It is only through experience that the required quality and professional result will be consistently presented.
Who We Work For: – The Insurance Industry, Corporate Business, Local Authorities, Solicitors, Government Agencies.
aa– Peace of mind
aa– Confirmation of fraud
aa– Defence of claim
aa– Identification of competitor intrusion
aa– Product protection
Protective Surveillance aa demands the same level of professionalism and experience as above and is a discreet method of providing protection for a client by covertly determining whether hostile surveillance is being conducted on a client, possibly as a pre-curser to hostile or aggressive intent. This type protection is now common amongst clientele requiring a low profile presentation in preference to an obvious high profile close provision.
A Protective Surveillance Operative is a Licenced security person who is tasked to discreetly provide an over watch protective measure for a person such as wealthy, or politically important figures — from danger or other motivation. Motivation could be anything from; theft, assault, kidnapping, assassination, or simply harassment. Although not strictly providing Close Protection, the operative will be capable of a reactive as well as passive role within the overall security profile, possibly becoming part of the close protection detail under certain circumstances. This is why all our operatives must be licenced.
In recent times concepts have evolved relating to how to provide a protective cordon around a client. Whilst some clients require, or prefer the generic form of close protection, many turn to a more discreet alternative. We are able to provide discreet, Protective Surveillance designed to compliment our Close Protection details.
An aesthetically acceptable profile is possibly one or two Close Protection Operatives supported by one or two Protective Surveillance Operatives discreetly situated close by. This Profile can move as one on foot, or by a number of vehicles, the ever vigilant Protective Surveillance identifying any possible threat which might be following or closing in.
All our operatives are fully licenced with the Security Industry Authority, (SIA,) are familiar and experienced in the often snap diverse lifestyle of clients. We have delivered professional service for many, many years to both high & low profile clients both nationally and internationally.
Our operatives are career personnel having served and deployed within their previous area of service, whether that be in the military diplomatic, or police arena.
Who We Work For: Corporate Business, the Affluent, the Influential, the Famous, High Profile Clientele.
aa– Personal Protection
Litigation support is a service we provide to all clients and is a provision of support relating to any legal, or civil action taken by our client as a result of evidence we obtain during deployment such as; Video, Audio or a Visual presence. This type of service is suited to all of the above and ensures the client has full support throughout regardless of case duration.
We provide a full support service relating to any instruction received. We hold insurance claim files awaiting settlement some of which may soon be listed for hearing in 2016, others are pending.
While all our evidence assists our insurance clients to varying degree, we are often pivotal in assisting our client with the presentation of their case.
With independent advisors and in house legal assistance, we ensure we are up to date and conversant with court procedures in both civil and criminal matters. Clients and on occasion their appointed barristers have commented favourably on the meticulous detail in our case handling.
Our associate ex police officers bring years of experience to the team, providing a detailed witness statement capability. On instruction, the person of interest will be visited on appointment to discuss matters at length. During the visit an understanding of the witness will be developed identifying relevant points on likely to assist our client.
Profile will deploy experienced ex traffic police officers to investigate the location of a RTC’s (Road Traffic Collisions) as well as other alleged injury such as trip or fall where liability might be disputed. Our detailed report will include;
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